Chick-fil-A West End

Chick-fil-A West End

West End FSU 03621 — leadership team

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Chick-fil-A West End

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Dashboard
Shift Lead
Score Cards
FOH ▼
Lineup
Leader Grid
Self-Assessments
Morning Checklist
Closing Checklist
BOH ▼
Lineup
Leader Grid
Self-Assessments
Deep Cleaning
Training
Logs ▼
Waste Log
Truck Transfer
CARES Log
Leadership ▼
Quick Audit
Readiness
Admin ▼
Attendance
Attendance History
Discipline
Leadership Score Cards
Bonus Plan
Resources ▼
Employees
Skills Matrix
Edit Lineup
Pay Dates
Verbal vs Write-Up

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My Shift

Your positions, behaviors, and checklists for today. Tap a box to mark it done.

Apply for a Role

Interested in growing? Pick an application, fill it out, and leaders will review it.

My Applications

All Applications

Shift Lead

Lineup — right now

Breaks

Tap a name to start a 30-minute break. Tap × to bring them back.
On break
Send on break

Self-Assessment Responsibilities — today

2nd Mile Service

Going above & beyond — Personal, Proactive, Generous. Check off what the team delivered today.

Score Cards

Saves automatically as you type. Averages update live (numbers only).

Monthly Guest Standing

Mark whether the store finished in the top 20% this month. Both feed the Shift Score Guest factor — full credit only if both are top 20%.

Leadership Score Cards

Each leader's score cards, grouped into a folder, with their rolling averages across all cards. Read-only.

Bonus Plan

Monthly bonus view. Shift scores are captured automatically when each shift's lineup is worked; this shows each leader's monthly average and whether they qualify.
How the bonus works

The bonus is a $2.00/hour wage adjustment, earned per leader, per month. It has a qualifier the whole store must clear, and a Shift Score that decides who earns it.

Qualifier — Smart Shop. The bonus is only in play for the month if the store is Good or better on all five Winning Hearts categories (Craveable Food, Attentive & Friendly, Fast & Accurate, 2nd Mile, Welcoming). Any category below Good and the bonus is off that month, regardless of scores.

Shift Score (out of 100) — captured automatically each shift, weighted:

  • Score Cards — 40%. Judged on results vs target: SOS goal 3:30, Departure ≤30s, Car Count vs the daypart standard. Hitting target = 100, beating it earns bonus (to 130), missing loses points; a blank card scores 0.
  • Guest — 25%. Top 20% in both OSAT and Order Accuracy that month — full credit only if both, otherwise half.
  • Lineup Quality — 20%. Average skill of people at the exact positions they're assigned (from the Skills Matrix).
  • Tasks — 15%. Percent of the shift's required checklists done (Self-Assessments, Morning/Closing, BOH Deep Cleaning).

Earning it. A leader earns the +$2/hr for the month when all three are true: the store qualified on Smart Shop, they worked at least the monthly shift minimum, and their monthly average Shift Score is at or above the bonus line (91).

For those not yet there. "Developing" flags leaders who hit the score line but need more shifts; the recognition strip highlights the month's top score and most improved (ignoring the shift minimum); and Team Development surfaces the Skills-Matrix milestones that build the path toward leading.

Smart Shop — Bonus Qualifier

All five Winning Hearts categories must be Good or better this month for the bonus to be in play. Set each from your latest Smart report.

Team Development

Milestones from the Skills Matrix — recognize team members who can train others or are proficient across their area. A path toward leading (and the bonus).

Waste Log

Breakfast is counted by item; Lunch, Afternoon and Dinner by ounce. Cost is figured automatically and saves as you type.

Week Summary — all dayparts

Truck Transfer

Log product moved in or out between stores.

CARES Log

Guest recovery — log the issue, contact, and how it was resolved.
Chick-fil-A West End

Welcome to Chick-fil-A West End

West End FSU 03621 — team hub

Your checklist today

Why West End Exists

Our purpose, values, and what's important now.
Why does West End exist?
To unapologetically live out the Corporate Purpose:
  • Glorify God
  • Faithfully steward what we've been given
  • Have a positive impact on those around us
What do we do?
We provide elevated service experiences that win hearts.
How do we behave?
According to our values:
  • We — for each other & for the business
  • Hungry — driven to impact & achieve
  • Coachable — receptive & seeking of feedback in order to grow & improve
Where are we heading?
Multi-restaurant ready.
What's important now?
Building capacity:
  • A leadership culture that retains people & makes people love their jobs
  • The heart for service — thinking of others first & taking action
  • Leadership = the number of & ability of our leaders
  • Operational = our ability to handle higher volume with excellence so the business grows (training for skills daily with a weekly focus)
  • Marketing system: increase customer counts & sales
  • Personal = our own ability to handle the workload and take on more responsibility
Becoming a high-performance organization: Top 20% business results — OSAT, Smart-shop, Food Safety, AHA, IPO, Turnover / Retention.
A leadership culture that…
  • Serves, gives, affirms, appreciates & helps people move forward in life
  • Fosters their accomplishments outside of work: relationships, skills, hobbies, finances, milestones

📲 Add West End to your phone

Add this site to your home screen and it opens full-screen like a real app — no App Store, no download. Do this once.
iPhone
  1. Open this site in Safari (only Safari works).
  2. Tap the Share button (square with an up-arrow).
  3. Scroll down, tap “Add to Home Screen.”
  4. Tap Add. The West End icon appears on your home screen.
  5. Open it from that icon, then below tap “Turn on notifications” and tap Allow so you get message and lineup alerts.
Android
  1. Open this site in Chrome.
  2. Tap the ⋮ menu (top-right).
  3. Tap “Add to Home screen” (or the Install prompt).
  4. Confirm. The West End icon appears on your home screen.
  5. Open it from that icon, then below tap “Turn on notifications” and tap Allow so you get message and lineup alerts.
🔔 Phone notifications
Get a buzz for new messages and when the lineup is posted. iPhone: add the app to your home screen first, open it from there, then turn these on.
Send a test
Open the printable guide + QR code ↗

Today —

Today at a glance

▸

Time Clock

On Break

30-minute timer

Lineup — Today

Score Card Averages — Today

Checklists — Today

Manager Dashboard — Call Outs

Daily call outs

Last 30 days

Monthly call outs

Last 12 months

Shift Lead Activity

Log a New Incident

Click to attach a doctor's note (PDF, JPG, PNG · max 5 MB)
Uploads automatically to the shared Drive. Auto-marks as Excused.
Not signed into Google

Incident History

Issue Discipline

Click to attach a scanned write-up (PDF, JPG, PNG · max 5 MB)
Uploads automatically to the shared Drive.
Not signed into Google

All Employees — Discipline Status

Leader Grid

Pick a leader for each shift — changes save automatically and feed the weekly Slack post.

Lineup

On Break

tap a name then tap here (or drag) — 30-minute timer
Working — drag to a position

Quick Audit

Links

Quick links to the tools and pages you use most.

Uniform Orders

Filter by category, pick size and quantity, then submit. Larger sizes (2X+) add a small surcharge; chef coats can add a name for $5.
Orders are placed in bulk every Wednesday at 3:00 PM. Submit by then to be included in that week's order.

Order summary

$0.00
No items selected yet.
(admins can order for another person)

Training Grid

Who's training on what, each shift. Admins add trainee · position · trainer; everyone can view.
Next Payday

Upcoming Pay Dates

Paid every other Friday

Add Employee

Not signed up 0

Active team members who haven't created an account yet.

Roster

Skills Matrix

Training Day Suggestions

Pulls from the matrix above — surfaces people with the biggest gaps in the selected area and the position to train them on. Bigger gaps are weighted higher, with some randomness so it spreads around.
Uses the All / FOH / BOH filter above.
▸

Edit Lineup — Working Today
Set who's working and their times for a day — this builds the Lineup tray. Import from HotSchedules, or add people by hand.
or
Working list for the date above — add, change times, or remove

Positions

Add, rename, reorder, or remove lineup positions and their slot counts. Changes apply for everyone.

Verbal Warning vs. Write-Up

A Leader's Decision Guide · Chick-fil-A West End
The principle: We coach before we discipline, and we discipline before we separate. Each step gives a team member a clear, fair chance to correct course. Match the response to the severity of the issue and the history behind it.

Quick Decision: Ask These 4 Questions

  1. Is this the first time? First-time + minor → lean verbal. Repeat → lean written.
  2. Did they know the expectation? If the standard was never clearly set, coach and re-train first.
  3. What's the impact? Safety, food safety, cash, guest experience, or team trust at stake → written.
  4. Is there a policy that governs it? Attendance and similar policies have set steps — follow the policy, not your gut.

Side-by-Side

Use a VERBAL WARNING when…
  • It's the first occurrence of a minor issue
  • The behavior is coachable and likely a one-off
  • It looks like a genuine mistake or oversight
  • The expectation may not have been fully clear
  • A quick course-correction is all that's needed
  • There's no safety, cash, or guest impact
Use a WRITE-UP when…
  • The same issue continues after a verbal warning
  • The first offense is serious on its own
  • A policy step calls for written documentation
  • Safety, food safety, or cash handling is involved
  • It hurt the guest experience or team trust
  • A pattern is forming that needs a paper trail
Typical verbal-warning situations
  • Minor, occasional lateness still within attendance policy
  • Uniform or grooming standard missed
  • Phone use on the floor
  • A small procedural miss (skipped a step, wrong sequence)
  • An off day in attitude or energy that's out of character
Typical write-up situations
  • Repeated tardiness or an unexcused absence under the attendance policy
  • Insubordination or refusing a reasonable directive
  • A food-safety or workplace-safety violation
  • A cash drawer discrepancy or handling error
  • Disrespect toward a guest or teammate
  • Continued failure to perform the role after coaching

Skip the Steps — Escalate Immediately

Some conduct is serious enough to warrant an immediate write-up or suspension/termination, regardless of whether a verbal warning was ever given. Loop in David before acting when any of these surface:

  • Theft, dishonesty, or falsifying records
  • Violence, threats, or harassment
  • Being under the influence at work
  • A deliberate safety or food-safety violation that endangers others
  • Walking off a shift or abandoning a post

How to Deliver Either One Well

  • Private and timely. Address it one-on-one, soon after it happens — never on the floor in front of others.
  • Be specific. Name the exact behavior and its impact, not a vague label like “bad attitude.”
  • State the expectation. Make crystal clear what “right” looks like going forward.
  • Name what's next. Explain the consequence if it continues. No surprises later.
  • Stay consistent. Hold every team member to the same standard — fairness protects you and the team.
  • Let them respond. Hear their side; sometimes there's context that changes the call.
  • Document both. Even a verbal warning should leave a short note — date, behavior, what was discussed. If a verbal isn't written down anywhere, it didn't happen when you need it later. A write-up should be signed by the team member (or note their refusal to sign) and filed.
When in doubt, default to coaching — but don't let a documentable pattern slide. The goal is a fair, clear, consistent path that helps people succeed.

Edit Incident